Data about the company are collected and stored in the Register of Legal Entities
Frequently asked questions
STORAGE SERVICE
How long the parcel is held for?
The uDrop parcel storage service is active for 72 hours. During this time period the recipient can pick it up by entering the PIN code received from an SMS message or e-mail. If the recipient of the package does not pick up the package within the specified time, the sender of the package is informed and given the opportunity to pick up the package within 72 hours from receiving the message.
How to order a storage service?
The parcel storage service can be ordered directly at a uDrop parcel locker. On the parcel locker screen, select the storage service, choose the locker size, enter the required recipient and your details, pay by bank card, and place the parcel in the locker. Once the parcel has been placed in the locker, the recipient will receive a PIN code by SMS or email, which can be used to collect the parcel from the same parcel locker.
What happens if I don't pick up the package on time?
If a parcel delivered for storage is not collected by either the recipient or the sender, it is taken away for storage for 2 months. To collect the parcel, the sender must contact customer support by email at info@udrop.ee. When contacting the customer support team, we recommend providing the parcel tracking number, the sender’s contact details, the recipient’s contact details, and the name and address of the parcel locker.
What is the storage service price?
The price of the parcel storage service depends on the size of the parcel.
Size of the parcel
Maximum parcel dimensions (cm)
Price (Eur)
XS
8 x 18 x 60
1,5
S
8 x 43 x 60
2
M
17 x 43 x 60
2,5
L
36 x 43 x 60
3
XL
74 x 43 x 60
4
COLLECTING
I can't pick up the package because when I enter the PIN, it says it's invalid
Check that you are actually trying to pick up the package from the correct uDrop parcel locker and that the address specified in the message matches. For any issues related to parcel services other than the uDrop storage service, please contact the respective service provider directly.
Can I extend the collection time if I cannot collect the parcel on time?
Currently, it is not possible to extend the uDrop parcel storage service period. For parcels delivered by our partners, please contact the relevant partner – the parcel delivery company – directly. Partner contacts.
I have paid for the shipment, but in the received message about the delivered shipment, it is indicated that I have to pay
In such a situation, you must contact the sender from whom you ordered the shipment.
DELIVERY
The package should have been delivered elsewhere (another parcel locker or courier delivery)
Please contact the courier company that delivered the package for re-addressing the package.
According to the package tracking number, I can see that the package has been delivered, but I have not received an SMS message or e-mail with the PIN code
First, please check your SMS messages, email inbox, spam/junk folder, and whether the sender provided the correct phone number/email address. If you still cannot find the PIN code or if incorrect contact details were provided, please contact the relevant parcel delivery company directly by email. Partner contacts.
Can I change the recipient phone number or e-mail after ordering?
If the changes are related to the uDrop storage service, please contact us directly by email at info@udrop.ee. If the changes are related to parcels handled by partner parcel delivery companies, please contact the parcel delivery company directly. Partner contacts.
LOCKER SIZES
What are the parcel locker sizes?
Size of the parcel
Maximum parcel dimensions (cm)
XS
8 x 18 x 60
S
8 x 43 x 60
M
17 x 43 x 60
L
36 x 43 x 60
XL
74 x 43 x 60
Choose a locker size based on the packed parcel’s full dimensions. If the parcel is too large for the selected locker, choose a larger size before confirming the order.
FOR BUSINESSES
How can my business join the uDrop network?
If you are a parcel delivery company, logistics provider, e-commerce business, or another company looking for parcel locker solutions, you can join the uDrop network and use shared parcel lockers for parcel delivery, collection, returns, or other customer self-service services. uDrop parcel lockers are shared, which means one locker network can be used by different partners, couriers, businesses, and customers. This helps make parcel delivery more convenient, improve locker capacity usage, and offer customers a simple way to collect or return parcels.
To discuss joining the uDrop network, please contact the uDrop team by e-mail info@udrop.ee.
Can I, as a business, advertise on uDrop parcel locker screens?
Yes, businesses can advertise on uDrop parcel locker screens. This is a convenient way to reach people in their everyday locations – near shops, business centres, residential areas, or other places where people collect and send parcels.
For advertising opportunities, formats, and prices, please contact the uDrop team by e-mail info@udrop.ee.
